A Complete Guide on Top Ten Dental Practice Software in Australia

Scheduling treatment plans and booking several appointments is always a challenge for a dentist. This procedure requires much careful planning and is time-consuming. Dental professionals can accomplish this with the assistance of technology. Dentists and oral health professionals equipped with the appropriate tools can save time and give excellent care to their patients with minimal effort and at an affordable price. Dental practice software plays a critical part in resolving time management and scheduling concerns. Dentists can use dental practice software to improve their performance, clinical efficacy and streamline their day-to-day activities.

Dental practice management software is the backbone of dental clinics, allowing them to manage both the administrative and clinical parts of the business. Dental practice management techniques are the single largest software investment made by dentists in their practices. As a result, it is vital to select the best dental practice management software.

When running a dental business, the management software solutions you use might be the difference between an organized and disorganized process. Selecting the right dental office management software might be complicated. How do you determine which choice is best for your profession when there are so many to choose from, some of which are extremely expensive?

To assist you in making a decision, we’ve compiled a list of the Top office management software solutions.

What Are the Factors to be considered?

We prepared a list of software based on three (3) requirements:

  • They must have a Google, Software Advice, and Capterra rating of at least four stars.
  • Their website must have sufficient details regarding the product, pricing, and services to help users to make informed decisions before contacting the company for a demo.
  • The program must be HIPAA compliant, as the patient’s privacy is primarily essential.

All of the products highlighted below match that criteria and this is why we consider they are the best dental practice management software alternatives available. 

Standard Features of Dental Practice Management Software:

1. Scheduling:

This feature works closely with an integrated digital calendar to keep records of all appointments, treatment plan duration, and other activities that require participation. This enables the dentist to monitor both available and occupied slots on a single dashboard, allowing them to manage their current and plans.

2. Dental Charting:

Dental charting is the practice of listing and organizing data about your teeth graphically. Your dentist creates a chart showing areas of decay, damaged teeth, bleeding tooth enamel, implanted teeth, and cavities. This procedure can be completed quickly and efficiently with the assistance of a dental charting tool or dental practice management software.

3. E-Health Record (EHR):

The electronic health record (EHR) is a database of a patient’s data that contains relevant data, contact details, treatment information, health records and documentation, lab reports, and other important information about the patient. This dental practice management software feature enables dentists to save, organize, and retrieve electronic health records (EHR) within the software’s database.

4. Billing:

This feature enables dentists to customize their billing procedures. It includes payment methods such as credit card, cash, payment wallets, cheque and digital payment. This also assists dentists in maintaining detailed records of their dental-related business transactions for tax purposes.

5. Management of the Reception Area:

This dental practice software feature aids in the management of the reception area. It is a crucial feature since the dentist has not been in the reception area. Other members of staff are present throughout the entire interaction with the patients. This functionality enables receptionists to handle waiting list patients.

6. Communication with Patients:

This component of dental practice software notifies patients by email, notifications, and SMS about scheduled appointments. Additionally, it can remind patients of past-due payments.

7. Analyses and Reports:

This feature allows dentists to track and analyze their company progress better. It offers a variety of choices for creating reports in chart and graph format.

8. Support for Multiple Languages:

Specific dental practice management software packages include multilingual assistance.

9. Support for Software And Hardware:

Certain vendors offer software/hardware service and also training and setup support.

10. Standards of Security:

Encryption and data security procedures are critical for ensuring the confidentiality of sensitive patient data. Consider dental office management software that includes a variety of security features to accommodate any situation.

11. Patient Records:

Dental health records should be maintained and updated to provide care proficiently. This is made possible by dental practice management software. Furthermore, cloud-based dental office management software allows dentists and dental assistants to access patient records remotely.

12. Customer Service:

Customer support is critical for dentists to maintain a high-quality service, satisfy clients, and avoid wasting time resolving errors or finding solutions for a faulty system.

The Most Significant Advantages of Dental Practice Management Software:

  • Dentist practices should be simplified and streamlined.
  • Maintenance, storage, and management of patient dental records in a safe and secure manner
  • Clinical interaction and recordkeeping advancements
  • Overall, patient experience enhancement
  • Engagement of Patients
  • Cost savings

Top Ten Dental Practice Software in Australia:

1. Dovetail

2. OpenDental

3. Practice-Web

4. Dentrix Ascend

5. Denticon

6. ACE Dental

7. Praktika Software

8. Dentimax

9. Maxident

10. Dentisoft

1. Dovetail:

Dovetail Office is a cloud-based dental software system optimized for mobile devices and accessible via any platform. It enables you to share data and collaborate on treatment options without relying on email or fax.

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Although Dovetail is compatible with any device, it was specifically designed for tablets. The intuitive interface simplifies creating and managing treatment plans and patient data, writing notes, and streamlining your billing process. Since it is cloud-based and is designed for mobile applications, you can take it everywhere. Dovetail is available on a subscription basis. It is compatible with Windows, Mac, and Linux operating systems and also mobile web applications.

Dovetail Product Features

  • Managing appointments
  • Reminders for Appointments
  • Claims Management
  • Charting in Clinical Practice
  • Billing for Patients
  • Management of Patient Records
  • Treatment Scheduling
  • Orthodontic Record Keeping
  • Treatment Scheduling
  • Video Support
  • Calibration Control and Management
  • Image Analysis

Pricing

  • Initial Price: $549 per month, monthly, no user limit and no hidden price.
  • Free Demo: Yes, there is a free demo available.
  • Hosting: Cloud-based
  • HIPAA Compliant: Yes

Pros of Dovetail

  • User-friendly interface and intuitive software
  • Mobile on all platforms
  • Fast, responsive
  • Outstanding client service

Cons of Dovetail

  • It doesn’t have custom reporting
  • Unable to track employee time

2. OpenDental:

OpenDental is a free trial version of an open-source dental solution with complete interfaces to smooth healthcare facility workflow. It features an intuitive user interface and is ideal for dental practices of all sizes.

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OpenDental enables more effective patient communication by providing users with several key features such as tooth charts, online patient forms, digital prescriptions, and eServices. It is interoperable with more than 100 different dental software packages and may be easily integrated into your business. However, because the software is hosted rather than cloud-based, it must be installed on each device on which it will be used.

OpenDental Product Features

  • Appointment scheduling
  • Reminders
  • Claims management
  • Clinical charting
  • Imaging
  • Patient account management
  • Patient billing
  • Patient records management
  • Treatment planning
  • Inventory management

Pricing

  • Initial Price: $159.00/month
  • Free Demo: Yes, there is a free demo available.
  • Hosting: On-site
  • HIPAA Compliant: Yes

Pros of OpenDental

  • Convenience of use
  • Tooth chart in graphic form.
  • Customer service is excellent.
  • Outstanding add-ons and software integrations
  • Continuous upgrades and user improvements suggested.

Cons of OpenDental

  • At first, some of the linkages to windows seemed confusing.

3. Practice-Web:

Practice-Web offers a comprehensive set of features, including appointment scheduling, charting, electronic billing, credit card processing, computerized appointment reminders, and free text messaging. It’s a one-stop solution that makes your practice paperless. The primary disadvantage is that Practice-Web is only accessible with Microsoft.NET. If your training runs on MacOS or Linux, Practice-Web will not be available.

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Practice-Web is a program that supports all aspects of businesses. Users can see progress notes and schedule treatments and upcoming visits using the solution. Practice-Web includes several valuable features, such as automated reminders, mobile forms for patient registration and permission, and more.

Practice-Web Product Features

  • Automated reminders,
  • Mobile forms for patient registration and permission
  • Appointment Management
  • Patient Records Management
  • Treatment Planning Hands-Free Charting
  • Compliance Tracking

Pricing

  • Initial Price: $149.00/month
  • Free Demo: Yes, there is a free demo available.
  • Two hours of training are provided at no additional charge
  • Hosting: On-site
  • HIPAA Compliant: Yes

Pros of Practice-Web

  • Simple easy to use
  • Great support and customer service
  • Multifunctional software that integrates with other applications

Cons of Practice-Web

  • Graphic design and user interface could be a little more polished and appealing.

4. Dentrix Ascend:

Dentrix Ascend, the cloud-based dental practice management software platform, offers solutions for administration, charting and imaging, as well as group practices. You can quickly schedule and confirm appointments, handle insurance plans, design and track treatment planning processes, and run management reports to track key performance indicators (KPIs) such as the number of patients seen and procedures performed, all of which can help you improve your practice.

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Dentrix Ascend delivers a better, more flexible, easy-to-learn and master interface. You will do more in less period with one-click patient data and personalized workflows.

Dentrix Ascend Product Features

  • Claims Management
  • Appointment Management
  • Calibration Management
  • 3D Imaging
  • Imaging and X-rays
  • Medical Billing
  • Patient Records Management
  • Periodontal Charting
  • Treatment Planning

Pricing

  • Initial Price: $248.00/month
  • Free Demo: No, there is no free trial version available.
  • Hosting: Cloud-based
  • HIPAA Compliant: Yes
  • Training videos for “how to complete routine tasks” are provided at no additional charge.

Pros of Dentrix Ascend

  • It works perfectly, and being cloud-based is a huge plus.
  • Patients, both new and existing, can schedule appointments with minimal effort.
  • Creating templates is a fantastic and highly customizable experience.
  • Great support for customers.

Cons of Dentrix Ascend

  • Need some treatment planning improvements

5. Denticon:

Denticon was the first dental practice management software to be hosted in the cloud. It is a trustworthy, robust program that is well-suited to practices of any size. It offers both business and clinical competencies.

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Denticon is Planet DDS’s cloud-based campaign practice management software. Denticon’s completely integrated virtual business support and centralized billing capabilities improve overall the management and profitability of dental operations. The solution provides enhanced modules for patient communication, imaging, analysis and reporting and offers advanced technologies, including Dentiray, VBS, Dentilytics and Dentigram.

Denticon Product Features

  • Appointment Management
  • Reminders for Appointments
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Billing
  • Management of Patient Records
  • Treatment Scheduling

Pricing

  • Initial Price: $300.00/month
  • Free Demo: Yes, there is a free trial version available.
  • Hosting: Cloud-based
  • HIPAA Compliant: Yes
  • Training for all new onboarding customers is included.

Pros of Denticon

  • Easy to use; outstanding client assistance
  • Excellent resources for learning
  • Fast response to trouble tickets
  • The Electronic Health Record (EHR) reporting tools are outstanding.
  • Excellent user training videos

Cons of Denticon

  • Reports might be challenging to navigate at times.

6. ACE Dental:

ACE Dental is practice management software that includes several functions for managing dental clinics. ACE Dental is suited for small and medium-sized dental practices of all types, including orthodontics, endodontic, and much more. Appointment scheduling, which allows dentists to create schedules with auto appointment reminders, is precise and on-time with ACE Dental. Additionally, ACE Dental relevant services like paper and computerized insurance claim management and also patients ledgers.

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ACE Dental is simple and easy to use and includes plenty of features like patient and family ledgers, appointment pre-blocking, a prescription writer, digital signature, scheduling email reminders, and an employee time clock. It’s a robust platform that works well for practices of all sizes.

ACE Dental Product Features

  • eReminder, eRecall, and eASAP tools for sending appointment reminders by email or SMS.
  • Clinical Charting
  • Imaging
  • Patient records detailing treatment plans
  • Appointment scheduling
  • Inventory Management
  • Patient Billing
  • Pre-blocking capabilities support
  • Treatment Planning

Pricing

  • Initial Price: $499.00/One-Time/User
  • Free Demo: Yes, there is a free trial version available.
  • Hosting: On-site
  • HIPAA Compliant: Yes
  • Training is provided in the highest tier; however, training in the lower levels is $75 per hour.

Pros of ACE Dental

  • Affordable, easy to use
  • Live support is beneficial, fast, knowledgeable, and friendly
  • Constantly upgrading, additional options available at minimal cost

Cons of ACE Dental

  • An occasional problem with cloud backups

7. Praktika Software:

Praktika is a cloud-based dental practice management tool developed in Australia for small, medium, and large dentists. Appointment scheduling, patient files, quotation, estimating, billing, imaging, fee management, and reporting are all primary features.

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The appointment book module enables receptionists to colour-code appointments according to the provider and shows information, including appointment notes, patient information, and alerts when the mouse is clicked over. Appointments can be put on hold and quickly rescheduled by dragging them to a different day or period. In addition, it has a dental recall system that assists with appointment reminders and appointment rescheduling.

Personal information, recalls, images, clinical notes, restorative charting, and other patient characteristics are stored in the patient file module. In addition, users can make estimates and quotations using the quotes module.

It is offered on a subscription basis. It is compatible with Windows, Mac OS X, and Linux. Support is available via email and telephone. In Australia, it is available.

Praktika Software Product Features

  • Appointment Management
  • Charting
  • Claims Management
  • Client Management
  • Confirmation/Reminders
  • Imaging and X-rays
  • Medical Billing
  • Patient Records Management

Pricing

  • Initial Price: $AUD 260.00/month
  • Free Demo: Yes, there is a free trial version available.
  • Hosting: Cloud-based
  • HIPAA Compliant: Yes
  • Free telephone training included.

Pros of Praktika Software

  • Package of well-proven practice management software
  • accessible from any computer, iPad, iPhone and android
  • The most significant advantage is the security of your records
  • Great customer support

Cons of Praktika Software

  • Extra effort is required to focus on practice to provide updated service.

8. Dentimax:

Dentimax is a quality dental practice management software system that is both flexible and powerful. It may be deployed on any Windows system or in the cloud. In addition, it can be easily integrated with your already existing imaging/charting solutions. Dentimax offer complete practise management, x-ray sensor integration, and internal services, including time tracking for employees.

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DentiMax dental practise management software enables you to run your office efficiently and successfully, whether online or via a server-based system. DentiMax provides a comprehensive solution for digital sensors and practises management software. The integrated suite includes insurance, claim management, patient billing, time charts, patient scheduling and auto-clinical notes.

Dentimax Product Features

  • Appointment Management
  • Appointment Reminders
  • Patient Account Management
  • Appointment Management
  • Hands-Free Charting
  • Progress Notes
  • Treatment Planning
  • Patient Records Management
  • Treatment Planning

Pricing

  • Initial Price: $59.00/month
  • Free Demo: Yes, there is a free trial version available.
  • Hosting: Cloud-based
  • HIPAA Compliant: Yes
  • For each package, training is included, and extra in-office or online training is available for $99 per hour at any time. They also have a $2,999 five-stage training package.

Pros of Dentimax

  • Easy to use
  • The purchase and maintenance costs for this software are much less
  • Most professional support staff

Cons of Dentimax

  • It took some time to set up the software

9. Maxident:

Maxident is a web-based dental practice management system compatible with all operating systems, including Mac and Windows. It enables you to manage your practice from the front office to the exam room, from check-in to check-out. With features such as electronic records, automatic tasks, employee reminders, patient management, and their “never lose a patient” system, it’s sure to assist you in developing your practice.

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Maxident is flexible, cloud-based dental practice management software designed for dental practitioners in private practice in Australia with one or more practices.

Maxident’s features extend beyond core administrative tasks into the work area, with Digital, hands-free electronic charting, imaging system, and tablet connectivity. Additionally, practices can perform paperless due to voice input, digital imaging, and electronic signature capture.

Maxident Product Features

  • Appointment Management
  • Automates the appointment reminder
  • Integration of dental digital imaging tool
  • The capture of patient signatures electronically
  • Claims Management
  • Clinical Charting
  • Patient Records Management
  • Treatment Planning
  • Patient Account Management
  • Patient Billing

Pricing

  • Initial Price: FREE license & FREE conversion. Maxident does not publish its pricing information.
  • Free Demo: Yes, there is a free trial version available.
  • Hosting: Cloud-based
  • HIPAA Compliant: Yes
  • For each package, training is included, and extra in-office or online training is available for $99 per hour at any time. They also have a $2,999 five-stage training package.

Pros of Maxident

  • Good customer service
  • Streamline the patient checkout
  • Send digital radiographs via ITRANS
  • Send appointment reminders via email and text message

Cons of Maxident

  • A bit overwhelming to learn

10. Dentisoft

Dentisoft is a simple, user-friendly web-based dental practice management solution. They focus on the most critical clinical and administrative functions, such as patient records, messaging, and appointment reminders. In addition, it connects well with other software and apps, allowing you to use it alongside your existing software.

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Dentisoft Office is a cloud-based dentistry service that facilitates communication between dentists and their patients. It includes fundamental office functions such as clinical charting, billing (insurance and eClaims), image storing, medication management, and radiography integration. Additionally, the solution includes a client portal that enables patients to pay their fees and view their appointments online.

Dentisoft Product Features

  • Appointment Management
  • Charting
  • Claims Management
  • Client Management
  • Confirmation/Reminders
  • Imaging and X-rays
  • Treatment Planning

Pricing

  • Initial Price: $14.95/month
  • Free Demo: Yes, there is a free trial version available.
  • Hosting: Cloud-based
  • HIPAA Compliant: Yes
  • It can provide customized online training, and they also have a library of free training videos available to view on their website.

Pros of Dentisoft

  • User friendly, Easy to use
  • Good customer service
  • Modernized service
  • Live support is beneficial

Cons of Dentisoft

  • Need some treatment planning improvements

Who Uses Dental Practice Software?

Dental practice management software is used by dentists, office administrators, and patients. It is accessed by patients when they interact with any scheduling functionality or appointment reminder option. Dentists and dental assistants take advantage of dental practice management software’s clinical capabilities and any integration. Office administrators use the administrative part of dental practice management software to streamline daily operational operations and workflows.

Bottom Line

Dentists depend on technology regularly to perform their duties. Dentists, like all other medical professionals, are strapped over time. They are constantly looking for methods to optimize workflows, decrease response times, and spend less time on administrative activities that require physical work.

This is where to practise management software for dentists helps a lot. The software is typically comprehensive, centralizing all of the separate elements of a dentist’s office and integrating with necessary but typically stand-alone solutions, allowing dentists to focus on providing care rather than managing an office.

Dentists can enhance their patient experience and overall revenue by implementing good dental practice management software. Specific dental practice management solutions also include marketing capabilities, whether they assist in developing a professional website, the distribution of e-newsletters, or even SEO optimization.

All of the software highlighted above meets that standard. That’s why we believe they are the best dental practice management software alternatives available in Australia.