5 Best Managed IT Services Companies in Australia

Are you looking to scout, hire, onboard and train an internal IT team? Merely typing that sentence took us a long while and we assure you, the process itself takes way longer, not to mention the monetary investment you will have to make before getting good results!


So, what’s a cost-effective, modern alternative to building an IT team from scratch? It’s getting in touch with managed IT service providers!


What’s that, you say? Well, let’s take a short detour and explore what managed IT services are all about before we list down the go-to managed IT service providers for businesses based in Australia. 


As the name suggests, managed IT services companies manage your IT-related needs. When you sign up with such a service provider, they work per your needs and budget to deliver customized solutions that include but are not limited to system maintenance, cloud transformation, upgrade of network and software infrastructure, hardware configuration, remote monitoring, and management of servers.


Other services include backup and disaster recovery management, authentication, 24/7 support, and on-demand troubleshooting.


As a business owner, you can basically outsource your IT-related systems to external teams quite experienced and adept at running IT systems. The upshot is that you can get experts to monitor, manage and maintain your IT infrastructure, providing comprehensive and modern solutions, at what are very affordable rates. 


You can be fully flexible when working with a managed IT service provider (also called ‘MSP’): you sign an agreement with defined requirements. You can scale up and down as your business evolves and grows without incurring backbreaking costs. 


The benefits of outsourcing your IT needs to an MSP are many. First and foremost, it is very pocket-friendly. It decreases your outgoing costs and gives you a great return on investment. You can rely on the skills of experienced IT professionals and tech experts to take care of your information technology infrastructure, upgrade it and maintain it.


Everything is done within your budgetary limits as you can only contract the specific expertise you require instead of the full range of services that you may not need and never use. 


Furthermore, as you switch to the latest technologies (as most companies wish to do through an MSP) such as cloud-based backup, remote monitoring, and disaster recovery management, your costs further go down while your system efficiency improves manifold. Your system downtime decreases and the speed of network connections increases.


You can access round-the-clock coverage and can depend on your MSP to protect you against breaches and threats by fixing bugs and implementing robust security structures. 


Through a Managed IT services company, you can avail yourself of a flexible payment model. You can get in touch with various consultants and work with remote teams with maximum efficiency while future-proofing your business through building an advanced digital infrastructure. 


Leading Managed IT Services Companies

Has the explanation above persuaded you to explore the best managed IT services companies in Australia? Let’s investigate these companies and discover all they have to offer. We will explore the list of services they provide, assess their top 3 services, pricing tiers, ratings, and more.


This will give you an in-depth analysis of each MSP and empower you to make an informed decision. 


1. Cloud Solution IT

Cloud Solution IT offers tailored IT support including cloud solutions, secure backup, and recovery services to businesses across Australia. The company has years of experience in managing IT services for businesses, whether small, medium-sized, or enterprise-level. You can gain the full range of services including cloud backup, disaster recovery, server support, cyber security, networking monitoring, and more. 


In particular, Cloud Solution IT provides modern computing solutions that can help you transition to the cloud effortlessly and securely. The company can accommodate you with on-site and remote server and desktop management solutions. You can also rely on them to develop customized business apps per your needs and get a reliable tech infrastructure.


The team of experts is available to you round the clock, offering an emergency response in your time of need and resolving issues in your network before they even arise. 


Cloud Solution IT delivers scalable and flexible solutions at an affordable rate to solve your complex technology problems. Plus, the availability of a 24×7 IT helpdesk responds to your concerns and queries about tech support, hardware maintenance, and server management no matter when you need it. It is a full-scale solution, open to customization, making it ideal for growing business in Australia. 


List of Services

  • Computer & Server Support
  • Remote Network Monitoring
  • Cyber Security Services
  • Cloud Backup and Disaster Recovery
  • Custom Software Solutions
  • IT Infrastructure Assessment & Evaluation

Top Three Services

The top three services offered by Cloud Solution IT include: 


1. Cloud Backup and Data Security 

Cloud Solution IT provides modern cloud backup and recovery services. With both on-site and off-premise storage and backup facilities available, Cloud Solution IT protects your data at all times against system failures. .


Since your data is stored on a cloud platform, it is updated automatically. Furthermore, with industry-grade encryption, malware protection, firewall, and antivirus in place, your data and sensitive information is always guarded against ransomware, cyber-attacks, and breach attempts.  


2. Remote Network Monitoring 

With Cloud Solution IT, you can rely on getting 24/7 remote support. You can contact the IT help desk with your queries for quick resolution of problems. In addition, experts provide full-scale support in terms of network maintenance and management.


This allows your IT team to identify problems through the automatic alert system, resolve bugs timely, and decrease network downtime, improving your performance exponentially.


3. Custom Software Solutions

Cloud Solution IT provides businesses the ease of custom software solutions. This means you can explain your business needs to your IT team who can then help create, procure, deploy and implement the required modern technologies.


Furthermore, they also help you with configuration and maintenance, easing the entire process in terms of speed and efficiency. Such customized solutions help your company grow faster than ever before. 


Pricing Options

  • Free quote based on customized services

Customer Support Options 

  • Email/Help Desk
  • Phone Support
  • Chat


Cloud Solution IT provides effective solutions to the IT needs of businesses of all sizes. With customization capabilities on offer in addition to the wide range of services available, we rate the company a solid 4.8 out of 5. 



Cloud Solution IT provides several useful services to businesses. For your business, you can get a free quote after getting your IT infrastructure and needs assessed. With a custom pricing model, you can make the most of their expertise by only acquiring the services you need and paying per your requirements.


It’s a win-win situation for businesses looking to minimize costs while upgrading their IT systems for optimal performance. The company has experience working with dental, legal, finance, medical, and energy industries so if that’s where your business is based, check this service provider out. 


2. CRT Network Solutions

CRT Network Solutions provides IT support for small to medium-sized businesses in Australia. The company offers technical support to a variety of businesses and comes with various useful capabilities including IT management, server, and network installation as well as hardware supply and installation.


Furthermore, it offers cloud migration which means you can shift your data to a cloud platform where it will remain secure, be updated in real-time, and remain available to you and your team from multiple locations. 


You can outsource the IT needs to CRT Network Solution with peace of mind since they have years of experience managing IT services for companies. They can maintain your network infrastructure and upgrade it as needed.


They also maintain your network to boost performance, reduce downtime and decrease overall costs. You can also rely on them to provide server support and speed up your network infrastructure. In addition, they ensure data integrity by performing routine restores. 


CRT Network Solution also helps you formulate comprehensive IT policies aligned with your business objective, both current and future. If you are located in Brisbane and the Sunshine Coast, you can contact them to provide you with a range of custom solutions to meet your requirements. 


List of Services

  • Local IT management
  • Onsite & remote support
  • Server & network installation
  • Secure access
  • Hardware supply & installation
  • Moving to the cloud
  • Service level agreements
  • Firewalls & security management
  • Priority support
  • 24/7 monitoring
  • Network security
  • Advanced security & monitoring

Top Three Services

The top three services offered by CRT Network Consultants include: 


1. Cloud Migration

CRT Network Consultants provides cloud computing services through which your business can gain multiple benefits. Move your data to a cloud platform and protect it with high-grade security systems.


Since your data is migrated online, it becomes easy to access for your team no matter where you are located, allowing you to remotely manage projects. You can also get benefits such as data management and efficient storage. 


2. Office 365 Support

CRT Network Solutions offers you easy and secure migration to Microsoft 365. Through this service, you can shift or migrate your data to Microsoft 365 and reap such benefits as preventing downtime and data loss. The company is a certified Microsoft partner and has experience moving data to the secure cloud-based platform, limiting all hassles.  


3. VOIP & PBX Systems

Use CRT Network Solutions to provide you with a VOIP phone system per your specific business needs. The company provides modern VOIP phones with minimal upfront costs.


The service comes with such capabilities as caller ID, 3-way calling, call forwarding to mobile, voicemail to email, and HD call quality. They manage installation and offer unlimited call plans to meet your business demands.


Pricing Options

  • $100 – $149 / hour
  • Custom quote

Customer Support Options 

  • Online
  • Remote 
  • Phone


CRT Network Consultants offer modern IT solutions to empower businesses to scale and upgrade according to the current market needs. Considering this, we rate them 4.5 out of 5. 



CRT Network Consultants offer reliable services to businesses in Australia. Their team can cater to the needs of a variety of industries including optometry and pharmacy.


With virus protection, device security, and two-factor authentication, it is a suitable choice for businesses that require regulatory compliance. Some companies might find the rates expensive but if you can make the investment, this MSP is a good option. 


3. IT&T Pty Ltd

IT&T provides a useful range of IT services that can be tailored to specific industries and particular business needs. Whether you require telecommunications or IT solutions, you can contact this company for catering to your needs. As far as their services are considered, you will find them to be quite wide-ranging as they fulfill various kinds of IT needs.


Their services include cloud computing for businesses, managed IT services, IT support and maintenance, cyber security for your digital data, phone systems, scalable internet connection, and more. 


With managed IT services you can contract with IT&T, your business costs will go down since they will manage your IT infrastructure per your budget needs. They also offer IaaS (infrastructure as a service), PaaS (platform as a service), and SaaS (software as a service) to cater to unique market demands.


In addition, the solutions they develop for you are scalable and flexible, allowing you to adapt your digital systems as you grow. Since they upgrade your IT structure, you can also look forward to improved performance and productivity. 


IT&T also understands the needs of such sensitive industries as legal, finance, and healthcare. So, if you work with them, rest assured your regulatory compliance will be met with a proper audit trail and documentation done for future reference. 


List of Services

  • Free IT Network Assessment
  • Consultancy
  • Preventive IT Services
  • Reactive IT Service
  • Networking Services
  • Server Migration
  • Data Migration
  • Relocation

Top Three Services

The top three services offered by IT&T Pty Ltd. include: 


1. Infrastructure as a Service (IaaS)

IT&T provides you with IaaS – that is, Infrastructure as a Service. This means you can count on this company to provide you with the devices and equipment you require with a reduced initial expense. For instance, if your needs revolve around cloud storage facilities, phone systems, or networking, IT&T will offer it to you. 


2. Cloud Migration

IT&T provides cloud migration functionalities for your server and data. Through this, you can look forward to your IT infrastructure adapting to a computational base. As your data-intensive applications are moved to accelerated technologies, you can obtain greater flexibility and optimal workload management. You also gain faster time to market since your system performance is boosted exponentially. 


3. Video Conferencing 

IT&T facilitates video conferencing for companies so they can work with remote or home-based teams and customers. NBN provides the necessary bandwidth to ensure seamless video communication. This expands your reach in the market as well as improves your efficiency and productivity 


Pricing Options

  • Custom quote 

Customer Support Options 

  • Email/Help Desk
  • Phone support
  • Online support
  • Remote support
  • FAQs/Forum


IT&T offers experience, expertise, and exceptional support to their customers in order to ensure the workflow remains smooth. It also provides a compelling range of IT services to cover wide-ranging needs. Based on our analysis, we will rate this company 4.6 out of 5.



IT&T Pty Ltd provides a useful range of services, including software and technical support for companies belonging to various markets. Their industry expertise is rich, which makes their case stronger for multiple types and sizes of businesses.


Furthermore, they have received good reviews from their existing clients, revealing that customers find them to be a trustworthy company that delivers on its promises. A particular service you can consider this company for is its desktop support staff that can manage your IT structure on-site or remotely for successful results. 


4. LayerTwo Technology

LayerTwo Technology offers up-and-coming IT solutions to upgrade your business so that it meets modern-day market demands. You can outsource your IT services to this company if you require a forward-looking system in line with future needs.


We say that because this company provides cutting-edge technological solutions that are also scalable to accommodate the needs of a growing business. They adapt your existing IT systems to the latest technologies in order to ensure optimal workflow and productivity. 


A notable fact about LayerTwo Technology is that it uses a ‘tripod’ system through which your business can be reoriented to achieve horizontal growth. This company offers cloud solutions, data analysis capabilities, infrastructure support, dedicated IT officers, and more of such attractive services.


The range of options allows you to choose the best plan per your business needs. You can get backup and disaster recovery, email security, maintenance, antivirus management, and more so that your digital system runs as it should.


LayerTwo Technology has a sound IT support and monitoring system which gives it an edge amongst its competitors. You can get round-the-clock monitoring services to troubleshoot effectively, ensuring maximum convenience to your customers and greater profits for your business.


List of Services

  • Email Security 
  • Backup and Disaster Recovery 
  • IT Compliance
  • Preventative Maintenance
  • Moves, Additions and Changes (MAC’s)
  • 24/7 Electronic System Monitoring
  • Server Performance & Application Monitoring
  • User Hardware Monitoring & Management
  • Backup Management & Monitoring
  • Critical & Security Patch Management
  • Antivirus Management & Monitoring

Top Three Services

The top three services offered by LayerTwo Technology include: 


1. Infrastructure Support 

LayerTwo Technology provides crucial infrastructure support to businesses which includes server performance and application monitoring to ensure everything runs up to speed.

You will also get round-the-clock electronic system monitoring as well as hardware management. Furthermore, you can also gain backup and security management to ensure your business operates smoothly every day.


2. Virtual CIO

If you want comprehensive CIO services, LayerTwo Technology will help you out. Your virtual CIO (Chief Information Officer) will develop a tailored IT strategy in line with your budget and objectives and after risk assessment.


You will also get a dedicated account manager who will ensure system maintenance. Monthly reports will keep you abreast of recent updates related to system performance. 


3. IT Support 

You can get remote, on-site as well as phone support with LayerTwo Technology. The best part is, they offer unlimited hours of support during business hours, which helps your dedicated IT team to respond proactively to incidents and attacks.

You will also get effective recovery options from viruses and malware, in addition to getting web security and email protection. 


Pricing Options

  • Customized packages 

Customer Support Options 

  • Email/Help Desk
  • Phone Support


LayerTwo enables you to get measurable results when it comes to the improvement and upgrade of your IT systems. They also offer customized solutions where you pay only for the service you avail – making it a good option to explore for new business. Based on our analysis, we would give LayerTwo a rating of 4.4. 



LayerTwo delivers technological solutions for various companies keeping in mind their long-term objectives. Their strategies are aligned with your goals, in that they develop solutions tailored to your business model.


You can improve your performance, communications, and productivity through their IT-related help. With in-depth consultation, engineered solutions, and on-time problem solving, you can expect your technology-based systems to work better and faster, giving improved results over time. 


5. Managed Solutions

Managed Solutions provides cost-effective IT solutions and tech support to businesses based in Australia.


The cloud services are particularly notable as they offer both public and private hosting environments, depending on your requirement. The system is reliable and your data remains protected through advanced security and firewall measures. You can outsource the IT needs to them if you require IT systems tailored to your business needs, phone and communications systems, upgraded internet connections, and a quality network. 


In addition, Managed Solutions offers remote tech support. You can also get technical support for the full range of your communications and IT systems. They can design, upgrade and maintain your network to boost performance. Their other services include backup and disaster recovery, hardware installation, administration of Microsoft 365, and third-party integrations as and when you need them. 


List of Services

  • Backup
  • Disaster Recovery
  • Offsite backup
  • Server hosting
  • Managed Services
  • High Availability
  • Fixed IT support costs
  • 24/7 monitoring of network performance and stability
  • Expert support
  • Remote support and services

Top Three Services

The top three services offered by Managed Solutions include: 


1. Backup and Disaster Recovery 

Managed Solution provides a variety of backup and disaster recovery services. You can get offsite storage and disaster recovery effortlessly. This company will manage your existing system while also offering such options as regular onsite backups, cloud-based backup, and on-cloud disaster recovery. Furthermore, they offer exceptional security to defend your data from cyber-attacks and ransomware.


2. Cloud Services

Managed Solutions can help you migrate your server and data from onsite storage to cloud platforms whether public or private. The solution offered is secure, scalable as well as flexible. The firewalls and network security ensure your data is protected at all times.


Furthermore, you can also get hybrid solutions and integrations without hassles as Managed Solutions help you integrate with multiple SAAS and hybrid platforms easily. They also offer guarantees and protection against hardware failure, so your system operates optimally. 


3. Hardware Procurement and Installation

Get on-demand hardware procurement, installation, and maintenance with Managed Solutions. This company has experience in providing service structures to ensure your IT system runs efficiently and experiences very little downtime.


Their technicians are trained in handling hardware; they install or replace the required equipment on-site for your business easily and at low costs. With remote access capability, they can also resolve any problems quickly when communicated. 


Pricing Options

  • Custom quotes

Customer Support Options 

  • Email/Help Desk
  • Phone Support
  • Fax
  • Live chat
  • FAQs/Forum


Managed Solutions bring a customer-centric approach to solving business’ IT needs. Since they do the bulk of investigating and implementing the right solution for various companies, no matter which industry they belong to, their customers can gain convenience and peace of mind while also shifting to the latest technology models. For this reason, we give Managed Solutions a rating of 4.5.   



Managed Solutions helps companies, most notably small businesses, and nonprofits, transition to cutting-edge IT infrastructure. They offer reasonable and/or reduced rates based on your company’s needs, allowing you to avail yourself of their services and reliable tech support without worries and hassles.


Working with this company, you can gain several advantages such as hardware support, desktop management, server build, and connectivity upgrade. So, check it out today and talk to their team for a more in-depth analysis of your IT requirements that they can meet.


Part B – Top 3 Managed IT Services Company 


  1. What is the best managed IT service company for healthcare in Australia? 

Cloud Solution IT is a recommended managed IT service provider for the healthcare industry in Australia. This company offers a variety of tailored IT solutions which include 24/7 support, remote monitoring, virtual CIO, and more.


This means you can run your health practice with ease of mind, leaving technological management and troubleshooting to Cloud Solution IT. You can also count on meeting regulatory demands as the company ensures HIPAA and other compliance, while also meeting privacy needs through its high-grade security system. 


  1. What is the best managed IT service company for finance in Australia?  

IT&T Pty Ltd is one of the preferred managed service providers for businesses operating in the finance sector in Australia. That’s because they ensure the IT systems of financial service companies follow the strict policy and procedures required of them.


They also offer data storage, management, and security, which is in demand in the finance sector. They also support specific applications and offer the necessary support to ensure your system runs without hitches. 


  1. What is the best managed IT service company for small business in Australia? 

Cloud Solution IT is a solid managed IT service provider for small businesses in Australia. It provides tailored solutions to meet your business needs, which means you do not have to invest in more features or services than you strictly need.


Furthermore, they provide useful capabilities such as network monitoring, cloud migration, backup, and disaster recovery as well as virtual CIO to streamline your workflow, improve performance and ensure scalability should your needs shift in the future.



In this blog, we reviewed the 5 best Managed IT services companies in Australia. We explored each managed service provider (MSP) in-depth and explored the list of their services, their top three capabilities, pricing plans, and customer support options. We also rated each MSP according to its flexibility, scalability, and functionality.


In addition, we named the best IT service providers suitable for healthcare, finance and legal businesses as these generally have complex and advanced digital needs, while they must also meet regulations specific to their industry. 


By now, you must be fully aware of why you need a managed IT service provider, the benefits it offers, and the needs it can fulfill for your business. To reiterate, outsourcing your IT needs to an MSP will help you upgrade your systems, decrease downtime and reduce costs that you might currently be spending on hiring and training internal teams.


Why do that when you can simply outsource your IT needs to experienced tech experts who have worked for years offering technical support to companies like yours? Through an MSP, you can easily gain access to expertise and experience in the IT industry without dealing with huge costs. 


In the end, we suggest that you begin by assessing the needs of your business. What exactly do you need help with? Are you looking to migrate your server and data to a secure cloud? Are you interested in custom software solutions tailored for your business?


Or do you want full-time IT support without having to go through the entire hiring and training lifecycle? A managed service provider can help you accomplish all that and more very efficiently. 


So don’t wait. Find out what you need, investigate the companies we have listed in more detail, and contact one for an initial assessment to devise growth-oriented strategies.


We recommend you try out Cloud Solution IT first as this company provides an impressive list of IT solutions that can be tailored to help your business advance confidently into the new digital age and gain a competitive edge in the market. Boost your performance and bottom line at record speeds with the right MSP and thank us later!