Selecting an IT Support Provider (MSP) is not lob it over the fence” outsourcing. Organisations that engage Managed Service Providers to support their IT needs often find themselves frustrated and unsatisfied with the quality and value they perceive. This episode digs into how organisations – particularly smaller and medium enterprises – can successfully engage and partner with MSPs to get quality – and continuously improving – IT outcomes.
This webinar focuses on:
- What do typical MSP/IT support providers do? (and how they differ from SaaS providers)
- Why and when MSPs make sense
- Typical customers’ concerns about moving to MSPs
- Choosing and MSP – essential considerations