Top 4 IT Support Companies in Australia

The information technology in your business can determine whether your procedures function smoothly or not. Therefore, finding an efficient IT partner is crucial, particularly in the Information Age. 

 

IT support is a critical component of today’s businesses. It is critical for the manager of an IT support organization to understand how to give any form of help required for their client’s businesses. IT support is more than just supplying clients with business-critical software. It’s also essential to use the correct gear for IT support. Having the latest up-to-date software versions is critical to your business’s performance and your client’s success.

 

There are situations when a business does not have the resources to maintain an in-house IT department. When you don’t use an IT department, you’re taking a risk. If this is the case, consider forming a partnership with a company that offers IT support services. 

 

Nowadays, IT companies are in high demand. So we’ve prepared a list of four IT support companies that are best in Australia. 

 

1. Cloud Solution IT

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Cloud Solution IT is a modern IT services company that offers businesses in Australia custom-made IT services. Allow their team of experienced IT engineers, analysts, and consultants to focus on expanding their business while they provide you with the best IT solutions for your needs.

 

Cloud Solution IT provides IT services and solutions and several other technological solutions. They have a variety of pricing options to suit a variety of budgets. Their solutions include managed IT support, unique cloud solutions, VoIP services, Virtual CIO cloud backup, and more, even if you start with their entry-level plan.

 

Key Services

  • Managed IT Services
  • Cloud Services
  • Managed IT Support
  • VoIP Support Services
  • Virtual CIO Services
  • Citrix Managed Services

Top three Services:

The top three services of Cloud Solution IT are as follows:

 

1. Managed IT Services

Cloud Solution IT offers Managed IT Services throughout Australia via experts having years of experience. Their services are best suited for growing businesses, ensuring cost-cutting and reduced operational efficiency. At Cloud Solution IT, they help facilitate Australian-based customers 24/7 where skillful technicians answer genuine concerns.  

 

Cloud solution IT protects your data and critical business information through careful network monitoring and management. Remote IT support, on-site support, and server management ensure that your Network is fully running and up and takes care of all updates, system patches, and security threats such as viruses, malware, and spam.

 

2. Cloud Services

Cloud Solution IT provides well-managed enterprise services over Cloud to businesses in Australia, which refers to paperless work and help save data online. Cloud Migration solutions store all confidential data and sensitive business files in the Cloud, minimizing data loss and thus minimizing data loss.

 

Plan B is always offered to create a backup of confidential data, financial records, and customer details. In addition, the cloud services of Cloud Solution IT monitors data and insight activities and keeps you updated about your business activities.

 

3. Managed IT Support

Managed IT support facilitates the businesses in Australia to grow your business while providing custom solutions related to network administration. Cloud Solutions IT has a top-notch professional team with years of experience dealing with custom solutions, tech diagnosis, server management, and data security in a fragile and flexible manner.

 

Pricing Options

  • Free quote based on customized services

Customer Support Options 

  • Email/Help Desk
  • Phone Support
  • Chat

Rating 

Cloud Solution IT provides end-to-end IT solutions and defends businesses of Australia with cyber security technologies that focus on achieving incredible results; that’s why the company has a high rating of 5 out of 5. 

 

Conclusion

Cloud Solution IT provides customs services to businesses, saving time, reducing costs, and minimizing the hassle of solving problems that are not your domain. The company is working with the dental, legal, finance, medical, and energy industries; this service provider should be considered if you have these businesses.

 

2. Insight Integration

Insight Integration has been helping businesses in Australia, intending to provide improved IT support. They do more than respond to your IT problems. They take pride in providing proactive, trusted, and hands-on service.

 

Their knowledgeable staff provides personalized assistance and keeps in touch regularly. It ensures that you always get the best solutions and assistance for your company. Insight Integration takes the time to listen to your concerns and evaluate your IT infrastructure. Then provide cost-effective solutions that are customized to your company’s specific requirements.

 

Key Services

  • IT Sales
  • IT Advice
  • IT Projects 
  • Cloud Services
  • IT Support
  • IT security 
  • Network security
  • VoIP Phone Systems
  • Office 365 business solutions 
  • Network monitoring
  • Managed service provider

Top three Services

The top three services of Insight Integration are as follows:

 

1. IT Projects

Insight Integration can help secure data. If you are ready to relocate your office and set to mobilize your team, they can manage any IT project, big or small, for your business. Their team of experts has hands-on experience in design and planning to delivery and implementation, which means you stay on top of the progress while executing your project.

 

2. IT Support

Insight Integration’s IT Support team will manage your business’s ongoing technical problems and poor-performing systems disturbing your business flow. Based on the belief that IT should enhance, not slow down, your business – Insight Integration’s IT Support service is committed to solving your problems and having your IT humming again in the fastest possible time.

 

3. Cloud Services

Insight Integration provides cloud computing frees up your time, creates flexibility, and increases efficiency in your business. Through this service, you can connect to your business anywhere at any time and can get access, share, and edit your data and documents with your team members.

 

Cloud services of Insight Integration include Email Hosted Exchange, office 365, Email Archiving, Email mailbox backup, Cloud Files storage (Autotask Work Place, OneDrive, DropBox, Google Drive), Cloud Archiving, Disaster Recovery, Cloud Backup, Cloud Servers, etc.

 

Pricing Options

  • They offer a free IT review
  • Custom quote

Customer Support Options 

  • Email/Help Desk
  • Phone support
  • Online support
  • Physical visit if you are in Sydney.
  • FAQs/Forum

Rating 

Insight Integration is providing tremendous results to businesses dependably and proficiently. Moreover, based on the reviews by different business owners on their official website, it is observed that their services are of the highest level of professionalism. For this reason, we give them a rating of 4.5 out of 5.

 

Conclusion

Insight Integration’s unique proactive IT Management and hands-on approach anticipates future issues and plans for such events and helps prevent and minimize problems or deal with them faster. Their knowledge of cloud technologies is industry-leading. They make it their business to understand their customers’ business to apply their knowledge and expertise to get the best outcome for their clients.

 

3. DSC IT

DSC-IT - Perth IT Support

DSC-IT is a managed IT services provider based in Subiaco, Australia. It has an embedded vital-value system. Customer service, teamwork, experience, and ownership are all concepts the company is built on. Their direct approach and aim help clients focus on their primary business strategy and activities and give value to services. In addition, their packages allow clients to create a customized package that includes the right amount of IT support, technology, and solutions for your business.

 

DSC-IT provides ongoing managed IT services support to a nonprofit organization; they recently have helped migrate the client to a cloud-based system. DSC-IT services work with the educational sector, medical, legal, government, mining, oil and gas, and telecommunication sectors.

 

Key Services

  • IT Solutions
  • Managed IT Services
  • IT Consulting
  • Cloud Services
  • Cloud Consulting & SI
  • Cybersecurity

Top three Services

The top three services of DSC IT includes:

 

1. Managed IT Services

DSC-IT provides IT support to prominent clients in Australia, i.e., the Australian Government Attorney-General’s Department. With managed IT services from DSC-IT, they create IT solutions for businesses that incorporate advanced technologies and systems. They have three different managed IT plans: bronze, silver, and gold, having unique features and flexible options.

 

2. IT Solutions

DSC-IT offers flexible and affordable IT services and support to clients with the surety of bringing value to their businesses. DSC supports desktop, help desk, back-office infrastructure, and networking issues. In addition to this, DSC also provides computer support for different applications like Microsoft SharePoint Dynamics CRM.

 

3.IT Consulting

Through DSC-IT consulting services, you can expect Vendor-agnostic solutions, technology, business acumen, and complete IT Services, including planning, procurement, implementation, and ongoing management. In addition, DSC is doing a lot beyond the technology selling; they combined the IT and small-medium enterprise into real business challenges and helped them develop strategies that are best suited for businesses in Australia.

 

Pricing Options

  • Custom quote

Customer Support Options 

  • 24/7 service help Desk
  • Phone support
  • Online support

Rating 

DSC-IT has provided quality work to the clients; also, they are happy with the communicative, organized, and proactive workflow. Therefore, based on quality scheduling, cost, and client feedback, we would give DSC-IT 4.8 out of 5.

 

Conclusion

DSC-IT has become a premier provider of managed It services throughout the Australian region. For the past 23 years, they have offered comprehensive IT support services across several industries. DSC-IT believes in creating customized solutions for your IT needs.

They accomplish this by creating cost-effective packages based on your company’s objectives and requirements. As a result, they can build a cost-effective solution for you, whether you’re a tiny business or a vast government organization. 

 

4. First Focus IT

First Focus is Australia’s top-rated managed service provider. From their Sydney, Melbourne, Perth, and Brisbane offices, they support tens of thousands of end-users in mid-sized businesses. First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organization.

 

First Focus recruits Australia’s top technical, customer service, and account management talent. In addition, they continuously invest in cutting-edge technology to ensure that their solutions are the most trustworthy, cost-effective, and efficient. As a result, first Focus has received countless industry awards, demonstrating its commitment to the client’s long-term success and acquiring necessary certifications and professional collaborations.

 

Key Services

  • IT Support
  • Virtual CIO
  • Security
  • Cloud 
  • Unified Communications
  • End-User Computing
  • Applications
  • Connectivity
  • Infrastructure Projects
  • Professional Services

Top three Services

The top three services of First Focus IT includes:

 

1. IT Support

First Focus offers a complete range of IT services, including a help desk, on-site and remote support, and knowledge in all aspects of your infrastructure. First Focus IT is one of Australia’s fastest-growing and most successful support companies.

 

IT support includes support plans, service desk, and field service plans offering full coverage to every business. Each plan includes options to tailor the options to requirements today and alter them as your needs change. In addition, first, Focus facilitates you with the best remote management and helps desk software available on the market. Also, you can have 24/7 IT help throughout the Australian region.

 

2. Professional Services

First Focus provides value-driven IT services, they are working with a wide range of companies, and their early success is due to a result-oriented approach.

 

The professional IT team has expertise in delivering IT-related projects on time and within a fixed price budget. In addition to this, they provide IT staffing and recruitment and IT consulting services in Australia. First Focus specializes in providing staffing solutions that meet the highest customer and end-user satisfaction standards. Unlike recruiting, firms or labor hire agencies, their background in overall IT support provides their customers with several business advantages.

 

3. IT Security

First Focus managed IT security services offer best-in-class products integrated with certified security consultants. First Focus stands by its suggestions since it is the best in the industry. And they take the security of your information seriously.

 

As a result, they provide various cybersecurity options with complete remediation. The IT services that First focus offers are device management, Network, and cloud-based IT security, threat intelligence & predictive analytics, incident response, and recovery, IT Risk assessments, and ransomware protection suite.

 

Pricing Options

  • $150 – $199 / hr
  • Fixed fee projects

Customer Support Options 

  • Help Desk
  • Phone support
  • Online support
  • Email support

Rating 

First Focus is specialized in providing a wide range of services, having proven capabilities in serving businesses of Australia by using methodologies that produce a fast response and real-time feedback by end-users. Considering this, we rate them 4.8 out of 5.

 

Conclusion

First Focus IT offers a complete range of IT expertise through experienced hands-on professionals with a proud history of achievements. They provide a comprehensive range of IT solutions from infrastructure and communications to strategic advice and professional services.

 

Their technical team has full notable command over IT support and designing solutions. First Focus never stops growing; they always strive to take on new challenges and responsibilities to develop and improve their services.