What are Managed IT Services?

Almost every modern company has ongoing IT responsibilities that must be handled on a regular basis. To mention a few, there is equipment that must be maintained up and running, cybersecurity measures that must be implemented, and apps that must be hosted and monitored.

Not every company has the resources to handle those jobs efficiently in-house. That’s where IT outsourcing and the use of a third party can help.

What is meant by Managed IT Services?

When a corporation outsources certain IT operations to a third-party provider, known as a Managed Service Provider or MSP, it is referred to as managed IT service. These outsourced duties might range from simple maintenance of IT equipment and other services to complete IT team outsourcing.

The purpose is to either act as an IT team for a company with limited or no internal IT capabilities or to assist an experienced IT team by taking on part of its day-to-day responsibilities.

Importance of Managed IT Services

Technology Advancement

Workplace technology is continually evolving and becoming more complex every year.

The amount of devices that employees rely on is a perfect illustration. Most employees had access to work technology only while they were at work just 20 years ago. Employees are likely accessing company information in the office, at home on a business laptop, on a tablet, and even on their personal phone these days—and some of those devices are utilized without the IT department’s knowledge.

The IT department must frequently devise new solutions to accommodate all of these devices and use cases while simultaneously ensuring the security of company data. That’s just one example of how day-to-day IT labor can suddenly expand to stay up with how businesses use technology.

Filling the Gap

As a result, many businesses will be unable to support many of these vital IT services. Without someone to handle upkeep and maintenance, business owners risk cybersecurity breaches, data loss, and other concerns that might have a negative influence on their company.

If you’re fortunate enough to have IT talent on your team, the last thing you want to do is alienate or burn them out over minor jobs and maintenance concerns.

Future of Managed IT Services

The industry is expected to grow at a 12.5 percent annual rate until 2020 when it will be worth $193 billion, as new technologies become more prevalent.

Data and IT Security: There isn’t a month that goes by without news of a data breach or other cybersecurity incident. Managed service providers (MSPs) are responding by providing their customers with more robust cybersecurity services.

Specialization: While most MSPs will continue to provide generalised services, many providers will likely begin to focus on specific industries. MSPs who become specialists will be able to appreciate the subtleties and provide more value to their customers.

Internet of Things (IoT): The Internet of Things extends well beyond your home’s smart speakers. This trend is exploding in utilities, healthcare, the auto industry, and other sectors. MSPs will have to stay up with this rapidly changing trend.

Types of Services 

The amount and type of services a firm needs from an MSP are often determined by its internal IT capabilities. However, the following are the most typical services for which businesses require assistance:

Data Backup 

IT backup services protect and preserve your data, allowing you to restore items as small as single files or huge databases.

In the event of a disaster, this layer of redundancy provides additional security and accessibility. To take advantage of the cutting-edge technology that an MSP can provide, it’s usually a good idea to outsource safe data backups.

Solutions for Help Desks

Many businesses that use managed IT services have limited or no IT resources. MSPs frequently offer help desk solutions to provide their customers with access to an on-call IT consultant who can solve issues remotely or on-site.

Services for IT Support

When you require a combination of IT help and counseling, IT support services are extremely beneficial. The MSP is in charge of proactive device management and patching, as well as offering insight into how your system works and should operate.

Security for Managed Networks

This solution frees up your IT resources by outsourcing duties such as network intrusion detection and prevention, virus and spam removal, content filtering, and traffic analysis via a standard or next-generation firewall.

Microsoft Office 365 

Many MSPs are able to plan, create, deploy, and support Office365 for their customers as a result of so many firms choosing this incredibly popular cloud service.


There are several tiers of general data storage. In general, the provider collaborates with the customer to identify and implement the type of storage that will provide the highest efficiency at the lowest cost.

System Administration

Your MSP can monitor your servers, applications, and network with this type of outsourced IT. They will interpret the data and real-time metrics to proactively identify and resolve issues before they cause downtime and negatively impact your business.

Types of Providers and Companies

Depending on your company’s demands, most managed service providers(MSP’s) offer various degrees of service or even bespoke packages. With so many options, your company may be wondering how to select the best service provider to partner with for IT needs. Before you begin, it’s critical to understand the standard levels of service that most MSPs provide.

Basic Services

This is a fantastic option for a company with considerable internal IT resources that wants to offload some of the day-to-day work from its in-house team. In this job, the MSP will typically focus on monitoring and informing the customer so that any issues with the company’s technology may be addressed before they become a problem. They are unlikely to be involved in any strategic IT projects.


Companies that have some internal IT resources but need strategic assistance for new initiatives or future expansion benefit from consultancy relationships. The MSP can fulfill all of the responsibilities of a basic relationship while also assisting the organization with more strategic objectives, such as developing a scaling plan.

Cloud Managed Service Provider 

A cloud-managed service provider provides many of the same advantages as a typical MSP, with the added benefit of cloud management. While some businesses are entirely focused on cloud services, many others can provide both traditional and cloud services as part of their packages.


A full-service MSP will have highly qualified employees and be able to provide a full range of IT services utilizing their own premises and equipment. They’ll be able to provide all of the services that a basic and consulting MSP can, as well as higher-level strategic services like a virtual CIO.


In practice, the managed services model entails contracting with a third-party MSP to handle one or more of your company’s IT functions, such as email, help desk, security, and so on. As part of a contractual agreement, the MSP is responsible for remotely monitoring, updating, and maintaining your IT systems.