Managed IT Services & Support for Your Business
Minimize Costs & Boost Operational Efficiency - Get Managed IT Solutions from Experts.
What Are Managed IT Services?
Managed IT services refer to outsourced IT solutions facilitated by professionals to businesses – ensuring optimized operational efficiency and reduced costs.
A Managed Service Provider does all the heavy lifting when it comes to tech infrastructure and support – enabling businesses to focus on the things that matter.
Businesses around the globe opt for partial or fully outsourced Managed IT Solutions – it can be dictated by the business needs, industry best practices, or both.
CloudSolutionIT is one of the leading MSPs facilitating businesses in Australia. Our experts have years of experience in offering Managed IT Services & Cloud Solutions to growing businesses.
For more details, feel free to reach out to our customer support or schedule a call to know how CloudSolutionIT is an answer to all your tech-related concerns.
What Managed IT Services Does CloudSolutionIT Offer?
CloudSolutionIT offers a variety of professional tech solutions facilitated by our team of experienced programmers, engineers, analysts, and consultants. Our Managed IT Services are best suited for growing businesses that either lack the resource capacity to cater to the IT concerns in-house or wish to outsource IT workflows indefinitely.
24×7 Helpdesk
At CloudSolutionIT, we facilitate our customers with a 24/7 Australian-based helpdesk where all your queries and concerns are answered by skillful and trained technicians. Feel free to reach out to our customer support 24/7/365 for tech support, hardware maintenance, and server management along with other IT infrastructure concerns - no matter how big or small.
Remote IT Support
At CloudSolutionIT, we offer remote IT support, server maintenance, and desktop management solutions - facilitating businesses in solving complex technology tech problems. Moreover, we also provide tech support for simple concerns that are more frequently encountered by users such as internet connectivity issues, PC troubleshooting, passwords recovery, login issues, and more
On-Site Support
There are scenarios in which on-site support is best suited or commonly demanded. Hence, we facilitate businesses with on-site tech support along with remote solutions. If our customers aren’t sure about what’s causing the problem, we send our learned technician to visit your site to inspect, troubleshoot, and resolve issues. Feel free to contact us to know more about our on-site services.
Server & Workstation Management
Server and Workstation Management ensure seamless business operations by keeping your IT infrastructure secure, up-to-date, and glitch-free. Most businesses have dedicated staff for the server and workstation issues encountered, but if you don’t then we’ve got you covered. CloudSolutionIT takes care of all updates, system patches, and security threats such as viruses, malware, and spam.
Network Monitoring and Management
CloudSolutionIT facilitates businesses with seamless Network Monitoring and Management Solutions to ensure optimal performance of your IT infrastructure. It is our responsibility to ensure that your network is up and running at all times by keeping routers, firewalls, and switches in check. We monitor everything (Computers, Servers, and Network Elements) and resolve problems before you even notice.
Cybersecurity
CloudSolutionIT protects your data and sensitive business information from infiltration and unauthorized access at all times. Information security is one of the primary concerns encountered by businesses. Hence, we facilitate our customers with industry-grade encryption followed by firewall, antivirus, and malware protection along with other unparalleled protocols to ensure information security
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Backup and Disaster Recovery
Data loss is inevitable no matter the precautions you take to avoid it. The likelihood of natural disasters or workplace incidents puts your data at significant risk. CloudSolutionIT facilitates businesses with robust data backup and recovery solutions - equipping them with the right tools to cope with unforeseen circumstances. We offer a variety of options - facilitating businesses to deploy and manage backup and recovery solutions best suited for their needs.
Managed Office 365 & Azure Services
e help businesses boost productivity and grow exponentially by facilitating customers with Managed Office 365 Services - bringing all of Microsoft’s productivity tools in the palm of your hand. We also enable you to build, test, deploy, and manage apps - tailored to your business needs. CloudSolutionIT offers Managed Azure Solutions - enabling you to create industry-specific apps best suited for your business.
Hardware and Software Procurement
Procuring hardware and software can be difficult - requiring dedicated staff with tech acumen and experience. Let us take care of it all. From evaluation to purchase to installation, we facilitate businesses with end-to-end procurement solutions. CloudSolutionIT installs hardware and procures licensing agreements best suited for your needs. And, since we procure in bulk, our solutions are cost-effective and offered at the best price.
BYOD and Mobile Support
Allowing your employees to bring their own devices to work surely increases productivity but also raises security challenges. External devices, if left unchecked, not only give rise to security risks but also increase the likelihood of information mismanagement. CloudSolutionIT facilitates businesses with Bring Your Own Device and Mobile Solutions - allowing customers to create custom BYOD policies. It is our responsibility to protect your data while you focus on things that require your attention - productivity optimization.
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Does Your Business Need A Managed Service Provider?
Businesses around the globe, from startups to conglomerates, seek IT solutions from Managed Service Providers for many reasons – it saves time, reduces costs, and minimizes the hassle of solving problems that are not your domain.
How Your Business Benefits from Managed IT Services?
Lower IT Costs
It can be expensive to hire, train, and place dedicated IT staff in-house, especially since there’s a shortage of skilled human resources in the domain of IT. Managed Service Providers facilitate you with seamless IT solutions at an affordable price.
Operational Efficiency
It is comparatively easier for in-house IT teams to be overwhelmed due to interdependent workflows. Managed Service Providers, on the other hand, are professionals and provide optimal solutions with zero compromises on efficiency.
Better Resource Allocation
Letting your IT concerns be handled by professionals allows you to allocate your resources better. With all your IT concerns sorted, company objectives now have your undivided attention which isn’t otherwise possible.
Stay Up-to-Date
Did you know that system failures cost businesses a fortune every year? Letting your IT concerns be handled by professionals not only saves you tons of money but also enables you to keep your systems up-to-date and operational.
Emergency Response
It’s less likely for a Managed Service Provider to ignore a support call compared to an in-house employee. The emergency response squad of MSPs is lightning fast in responding to support queries via calls, emails, and messages.
Improved Operational Efficiency
MSPs have years of experience in troubleshooting and solving IT problems for businesses. Delegating tech workflows to professionals allows you to excel in your domain and focus on things that you do best.
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How Does CloudSolutionIT Deliver the Managed IT Services?
Choose a Plan Best Suited For Your Needs
CloudSolutionIT facilitates business with flexible Managed IT Services – offering a variety of price plans to meet different budget requirements. Even if you choose to start off with our low-tier package, our solutions include managed IT support, 24/7 helpdesk, network monitoring, secure cloud backup, disaster recovery, and more. For more details, feel free to contact our customer support for complete pricing details.
Our Onboarding Process
At CloudSolutionIT, we offer a seamless onboarding experience – making it easier for our customers to start their journey. The onboarding process consists of four phases:
Phase 1: Service Definition
At the beginning of any managed services onboarding, the definition of services is a crucial part of the entire process. We discuss every service outlined in the signed Service Agreement. This process helps our team gain an in-depth understanding of your business in preparation for the onsite data gathering, process documentation, and ongoing support services.
Phase 2: Data Collection
Our technicians visit your site to gather information about your information technology environment and to begin the documentation process. They work their way through an extensive engineering checklist of discovery items and procedures, covering such things as network investigation, security assessment, backup verification, server room inspections, and policy documentation.
Phase 3: Internal Information Review
The primary goal of this phase is to ensure that your IT environment will meet your needs and that you’ll have the technology in place to help your business grow. We gather the information collected in Phase 2 and review it with your dedicated team (alongside our specialized senior technicians if needed).
Phase 4: Orientation Meeting and Service Hand-off
Your CloudSolutionIT team meets with you to review your new client manual. This review includes a discussion of all findings, including recommendations for additional changes. It also includes the final tailoring of support procedures if needed. We schedule any recurring onsite visits and set up the cadence for recurring meetings between you and your Account Manager.
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